Mott MacDonald provides its customers with tailored Business
Process Re-engineering (BPR) solutions that assist in the
rethinking and redesigning of their businesses in order to satisfy
the specific requirements, needs and strategic objectives of their
businesses. We map and improve the five key components of a
business’ design (i.e. strategy, processes, organisation,
technology and culture) using a top down approach, as this has
proven to produce better and more sustainable results. We also
engage staff and capture all useful ideas they have for improving
their business, as we know that there is a direct link between
employee satisfaction and customer satisfaction, with the profits
of a business and the time it takes to receive payment for products
and services.
“understand the problems with the old design before
attempting to create a new one”
We work closely with our customers to facilitate the engagement of
all stakeholders throughout a BPR initiative, as we have found this
to be critical for the success of BPR. As part of a BPR initiative,
our staff:
- gain an understanding of our customer’s business, its current
problems, strategy and the drivers for improvement
- prepare and organise customer teams for business process
redesign
- perform an initial assessment of requirements and gap
analysis
- conduct internal and external research to identify
opportunities for performance improvements
- benchmark and explore the application of new technologies
- formulate key concepts and guiding principles for
solutions
- perform analysis and modelling of solutions
- design new process, organisation and technology solutions
- identify the business culture required to best support the
solutions
- implement solutions
- promote continuous improvement
Dataflow modelling, benchmarking, life cycle analysis, risk
analysis, Strengths Weaknesses Opportunities and Threats (SWOT)
analysis, Failure Mode and Effects Analysis (FMEA), culture web
analysis, scenario testing and simulation are a few examples of the
analysis tools and techniques we use for BPR.
During our BPR assignments, we encourage ongoing dialogue with, and
feedback from, our customers to enable the timely production of
deliverables and customer satisfaction.
If you would like to find out more about our approach, please
click
here to contact us.
