The information held by an organisation represents the knowledge,
facts and experiences it has captured. Therefore in a business
environment where information is a key enabler to achieve business
objectives, effective management of information is fundamental to
its success. At Mott MacDonald we emphasise the importance of
creating and sustaining appropriate cultural conditions to ensure
effective collection, storage and use of information, supported by
technology.
“power is having the right information and knowing how to
use it”
The way in which an organisation collects, arranges, shares and
reviews its internal knowledge in terms of resources, documentation
and people skills is called knowledge management (KM). Information
management systems support organisational memory and knowledge
mobilisation. Therefore effective use of information management
systems can help enable successful KM in organisations.
At Mott MacDonald we offer solutions for:
- information management
- knowledge management
Information management
We provide services to design, develop and utilise technology to
deliver the following information management systems:
- databases
- extranets
- electronic document management systems
- intelligent systems
- intranets
The above information management systems are supported by formal
business processes, procedures and policies. Below are two examples
of where Mott MacDonald has teamed up with external suppliers to
provide information management systems:
- Our intelligent systems, where using ARK’s Smart Information
SystemTM, Mott MacDonald and ARK e-management have teamed up to
deliver customers with an “intelligent system” for managing their
business information. It is simple to use, fast and efficient,
mobile, secure, enables measurement and uses browser technology. It
enables the access of several legacy information repositories from
one application, in a controlled way to enable efficiency across
the organisation. Please click on our download for more
information.
- Our extranet services, where Mott MacDonald has teamed up with
4Projects, to provide our geographically dispersed customers
and teams with a central information repository for documents,
discussions, drawings and tenders, etc., which provides an
auditable structure for large quantities of information. The
4Projects extranet provides a reliable, secure internet environment
in which to communicate project Information. The extranet can be
accessed any where in the world and is available 24 hours a day.
Please click on our download for more information
Knowledge management
At Mott MacDonald we appreciate that business information
represents the memory of an organisation and KM systems and
processes enable the storage and mobilisation of this knowledge. We
have developed an approach to KM that delivers dedicated KM systems
and processes that are supported by appropriate formal business
processes, procedures, policies and organisational culture.
We engage stakeholders early in the process and manage their
involvement to understand the state of the organisation’s knowledge
and the cultural environment that exists in relation to KM. Through
this we are able to identify the associated issues and how they can
be addressed. We have found engaging large numbers of employees
from different backgrounds and different levels of seniority
(horizontal and vertical slices), provide an opportunity to
initiate the change in culture necessary to sustain the effective
management of knowledge within the organisation.
For KM we design ‘people solutions’ supported by information
management systems to better develop and mobilise the
organisation’s collective knowledge.
We use the stakeholder engagement to confirm the KM requirements
and help design the new KM systems and processes to address them.
We also help design the business support processes, procedures,
policies and KM culture which is to become embedded in the
organisation.
If you would like to find out more about our approach, please
click here to contact us.
